Privacy Policy

1. Who we are

Our website address is: https://usacoatingsystems.com (the “Site”). We (the “Company”, “we”, “us”, “our”) are USA Coating Systems LLC, provider of roofing, roof repair, roof coating, roofing restoration, etc. services.

2. What personal information we collect

We collect information you voluntarily provide and information automatically collected when you use the Site or engage with us. This may include:

Information you provide

• Contact information: name, email address, phone number, mailing address
• Service-request information: building or facility details, square footage, roofing condition, etc.
• Comments, questions, or other communications you send via the Site or by email/phone
• Payment or billing information, if you purchase services through us (to the extent applicable)
• If you leave comments on the Site: the data shown in the comment form, your IP address, browser user agent string, and a hash of your email address (used by Gravatar, for example)

Information automatically collected

• Cookies and similar tracking technologies: we may set cookies to remember your preferences when you comment on the Site, when you log in, and to track site usage. For example: if you leave a comment you may opt-in to cookies storing your name, email, website for convenience
• If you upload images (e.g., via comment or other functionality), note that embedded location data (EXIF GPS) may be present and can be extracted by visitors
• Embedded content from other websites (videos, articles, images) may collect data about you, set cookies, monitor your interaction, etc.

3. How we use your information

We use your personal information for the following purposes:

• To respond to your service requests, inquiries and communications
• To process payments and deliver services where applicable
• To personalise your experience on our Site (e.g., remembering preferences)
• To monitor and improve our Site, services, and marketing efforts
• To comply with legal obligations, detect and prevent fraud or abuse, secure our systems and protect our rights and others
• For any other purposes disclosed to you at the time you provide your information or with your consent

4. Cookies, tracking & analytics

We use cookies and similar technologies to enhance your browsing experience and to collect information about usage of the Site. For example:

• Temporary cookies to check whether your browser accepts cookies
• Login cookies; screen-options cookies
• Cookies placed after editing or publishing an article: You may be able to configure your browser to decline cookies or alert you when cookies are used, but some functions of the Site may not be available if you disable cookies

5. Who we share your data with

We share personal information only as described in this policy or with your permission. Examples:

• If you request a password reset: your IP address may be included in the reset email
• Service providers and contractors who perform services for us (e.g., analytics providers, email delivery services) under confidentiality and data-protection obligations
• As required by law, regulation, legal process, or to respond to lawful requests
• To protect our rights, safety or property, or those of our users or the public. We do not sell your personal data for third-party marketing without your consent.

6. Data retention and deletion

• Comments and their metadata remain on the Site indefinitely, so we can recognise and approve follow-up comments
• If you register on our Site (if applicable), we store your user profile information (which you may view, edit or delete, except your username)
• We will retain your personal information only as long as necessary for the purposes described above, unless a longer retention period is required or permitted by law
• You may request deletion of your personal information (see Section 8 below). We will comply unless we need to retain it for legal, regulatory or security reasons

7. Your rights

Generally:

• You may request access to the personal information we hold about you
• You may request correction of inaccurate information
• You may request deletion of your personal information, subject to legal or contractual exceptions
• You may withdraw your consent where we rely on such consent for processing
• You may object to or restrict certain processing, particularly where required by law
• You may lodge a complaint with a supervisory authority (for U.S. businesses this may be limited, see below)

Although North Carolina Consumer Privacy Act (“NC CPA”) may not apply to all businesses, under North Carolina Identity Theft Protection Act (N.C. Gen. Stat. §§ 75-60 et seq.) we must:

• Take “reasonable measures” to destroy, erase or make unreadable personal information on paper and electronic media when disposal is required
• Provide timely notification to affected residents of North Carolina in the event of a data breach, and if >1,000 residents are affected provide notice also to nationwide consumer reporting agencies
• Avoid unfair or deceptive acts or practices in our privacy statements and data handling, under N.C. Gen. Stat. § 75-1.1

To exercise your rights, please contact us as set out in Section 10 below. We will respond within a reasonable timeframe and in any event consistent with applicable law.

8. Security of your information

We implement appropriate administrative, technical and physical safeguards designed to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction. However, no security system is perfect and we cannot guarantee the absolute security of your information. If a breach occurs involving your personal data, we will follow applicable breach-notification laws (including those of North Carolina).

9. Children’s privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us personal information, please contact us. We will take steps to delete such information from our systems.

10. Contact information & how to exercise rights

If you have questions or wish to exercise any of the rights described above, you may contact us at https://usacoatingsystems.com/contact. Please specify the nature of your request and provide sufficient information to identify you and locate your data. Note: we may need to verify your identity before processing your request.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on the Site and update the “Last Updated” date. Your continued use of the Site after the change indicates your acceptance of the revised policy.

12. Additional disclosures

Embedded content from other websites. Articles on our Site may include embedded content (e.g., videos, images, articles, etc). Such embedded content behaves as though you have visited the other website. Those websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with the embedded content.

Third-party links. Our Site may contain links to other websites not operated by us. We have no control over their practices and this policy does not apply to them. We encourage you to review their privacy policies.

13. Jurisdiction, legal compliance & disclaimers

• This Privacy Policy is governed by the laws of the State of North Carolina and the United States, without regard to conflict of-law rules.
• Nothing in this policy limits our right to comply with legal obligations, subpoenas or government investigations.
• If any provision of this policy is deemed unenforceable, the remainder will continue in full force and effect.